Instant Checkmate
Reviews and Complaints
Instant Checkmate - Background Check Review from Spring Valley, Nevada
Kenneth Leroy Thompson,Nashville Tn
53 yrs.old
Instant Checkmate - Background Check Review from Four Oaks, North Carolina
I am livid! The advertisement said free.
After I wasted, at least 10 minutes, of waiting for it to scan this and scan that, of course at the end, the only option to see the report is to pay. Total ***!
Wish companies, like you, would stop this baiting *** by always advertising FREE!! You should pay me for the *** time I wasted, only to be disappointed and pissed at the end.
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Verified Reviewer | Toledo, OhioReview in Internet category from Toledo, Ohio
I janay marie davis didnt realize who sergio love was, he told me he was 26. But his real name is ellsworth demetrious love.
So Ohio who is Sergio? When his name is Ellsworth Love? Thank you for teaching me to NOT trust sergio love. Cause the state of Ohio just said his real name is ellsworth.
Ohio can YOU explain what sergio just taught me about life. Please i have been begging the state of ohio to tell me, but they say that its not my business. I had to go to court for domestic violence twice.
So my real question to Ohio is who is Ellsworth Demetrious Love? I dont play about back ground checks so ohio please help Janay Marie Davis not Mariah Junne Beese cause people have lied to me, so can YOU ohio tell me who is this man that i met on plentyoffish??
Absolutely No Basic Information -- Rip Off
I understand that as a business they don't give you the info before you sign up, but it would be nice if they would disclose whether they actually DO have info or not before you have to pay. I paid $27 for access to their "basic service" only to find out my grandfathers date of birth and his horoscope.
They then say you need to pay another $18 to get extended access but don't tell you if there is actually any additional information. The customer service rep, who was rather rude, said that criminal records are not available if they are over 1 year old. Would have been nice to know that upfront. Perhaps that info is in the small print but it should be more apparent for the consumer.
The lack of basic disclosure and transparency is really upsetting.
I just threw money away. Really shady in my opinion.
- Lack of information bad customer service
Full refund
Instant Checkmate - Account Review from Winston Salem, North Carolina
I wanted to remove my subscription with Instant Checkmate, so I called the Memeber Care number and talked with a representative who supposedly canceled my subscription...but I have reoccurring fees on my bank statement from Instant Checkmate, and I want it to stop...
Instant CheckMate is a scam
I am a corporate security professional with a Fortune 25 company. I used InstantCheckmate.com several years ago in the hope that they would have information for a case where I'd been unsuccessful in using my usual resources.
The website provided no information other than that I'd input, but did offer additional information for a premium. I declined. Three years later, and I recently discovered this company had charged my credit card $22.86 a month for the last three years. I should review my statements.
And do business with reputable firms. I will ensure my colleagues won't make this mistake.
- Lack of integrity
- Misleading
Full refund
Instant Checkmate - Background Check Review from Huntsville, Alabama
No state list for Alabama
DON'T DO IT ! Misleading advertising, Poor servicE &, Tricks its customers.
Last year I had a 6 month subscription to beenverfied.com I was very pleased. Even when they renewed my membership after 6 months I emailed and said I wasn't able to afford it right now please refund me the money and I will use their service later and they did.
They refunded me right away. When I was able to afford it again I wanted to try something new. All these sites say that instant checkmate is better than Been verified. All these so called polls and surveys.
So I purchased it. NOT EVEN CLOSE. I was and still am devastated. My very 1st report I had to pay an additional 19.95 just to get 1/10 of the info been verified included in its package.
Checkmate advertisements is VERY MISLEADING. Im sure those pools and surveys were all written bu instant checkmate themselves. Why cant you just get what you pay for? Aren't you happy to have my money?
Why can't you just provide the service you claimed you would? But NO, you have to be greedy and trick us into paying more. Well guess what? You will loose just about every repeat customer.
I'm in a very serious situation in which my family is being taken advantage of. And I need these services, unlimited services. I don't have time to deal with *** companies like these. Now the info I really needed I cant afford to get because everything is additional billing.
Everything including NAMES AND ALIAS, EMAILS, OLD PHONE NUMBERS, ADDRESSES, RELATIVES, ASSOCIATES, LIEN AND MORE all things that come with your package at Been verified for no additional charge I had to pay 19.95 from instant -checkmake. I deeply regret using this service and they should be ashamed of themselves misleading honest people like this. Its companies like these that make this world a hard place to live.
I would like my money back for the service and the additional 19.95 I paid for. Laura
- Hidden cost scam
- Mislead you on services provided
- Takes advantage of paying customers
Full refund
Resolved: Fraudulent Billing
I was pleasantly surprised that Instant Checkmate did contact me hours after writing this review. I was not expecting that.
While I do not agree with the auto-billing practices that they use, they did resolve the issue professionally after leaving this review.
I believe they offer a good service for pulling public records easily and affordably, however it would be much more ethical to not use auto-billing practices or to make them extremely noticeable and send the account holder monthly billing statements so they can realize they are being billed. Owning a company you can over look these small charges on bank statements as a legitimate expense an employee is using.
That being said I do appreciate their follow up and pain-free resolution to the issue.
Instant Checkmate makes it extremely hard to realize you are being setup for an autobill. They say they do this to "make it easy to access unlimited reports". However this is really no different than all continuity programs that generate massive revenues when people forget to cancel.
As is the case with an employee that used the service with a company card. Today we realize they have been billing $300 over the year with the website never being used. It is a disgraceful ripoff that is going to open up legal liability for them.
The FTC is cracking down on these kinds of programs that make it difficult for the consumer to easily understand they will be billed each month and never get a follow up or invoice from the company, only occurring charges.
We just won a class action suit against RVW for something similar and just sent this over to Tauler Smith to line up an attorney for us. Their customer service should have taken it more seriously.
- Hidden cost scam
Full refund
Instant Checkmate - Background Check Review from Clayton, California
I payed and I can not go back to my account what the *** is going on
Instant Checkmate - Background Check Review from Lawrenceville, Georgia
I do not want to be charged again for any background checks. When I logged on your site , it said the search was free.
I have since been charged $26.85 since October 6, 2015. I want my account credited for all charges immediately.
Instant Checkmate - Background Check Review from Arlington, Texas
You people charged my card for a account that i clearly stated i did not want i cancelled it right away..You owe me money
Website title says search free. I did not even sign up for this. And they are taking 44. + a month out of my account. I found out when the fraud department from my bank contacted me.
I did not apply for this membership. They said I joined on Christmas.
I had no money as I live on disability and it doesn't even cover my medication and testing, surgeries etc. there's a reason my bank from the fraud department called me. That aught to say a lot that my bank kicked it out under fraud alert. When checking site, title says search free and if you join $20 something a month will be deducted.
So why is it even 40 something that they are hitting my bank acct with twice already. Especially since I was suppose to have done this on Christmas. I want what ever membership I'm suppose to have canceled and my money refunded or I am taking action. Legally if need be.
I sent them an email since I'm not even sure how to approach this mess.
How do you cancel something that you didn't even do. I will write a follow up on what or if anything is rectified.
Instant Checkmate - Account Review from Urbana, Ohio
I cancelled my account with "Checkmate.com" in 2013. My husband takes care of my bills.
I cancelled my account, have not used the service since I have. Yet I have been charged almost $30.00 a month, for three years!!!
Instant Checkmate Fraud
Apparently in late June or early July 2015, I must have fed a name into Instant Checkmate!. I don't remember doing it but I must have because they billed my Pay Pal account.
For July, they billed $11.41 and then $22.83 per month for August, September, October, November and December! I NEVER agreed to pay their monthly membership amounts. I might have agreed to try to get one result free or pay a couple of dollars. I don't know who I would have even looked up!
I was shocked when I saw these charges on my Pay Pal payment history!. I called my credit card company and they immediately blocked the December payment but can't credit me for July and August. I was told that they get a lot of complaints about fraudulent billing by this company. Why are they allowed to stay in business??.
I am a 78 year old retired woman and why would I have a need for this website!. Beware of Instant Checkmate!.
Betty Seamans. Bobette03@***.com
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