Most helpful review

Not happy

2.3
I want to look to get my DD-214 I was under the impression that they would be able to supply that to me unfortunately telling me that the search engine was at fault because they don't Supply a DD-214 so don't waste your time sounds like a poor excuse to me I mean the search engine.

User's recommendation: Not DD 214.

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#3561469 Review #3561469 is a subjective opinion of poster.
Location
Redmond, Washington
Preferred solution
Full refund
New Reviewer

Cancellation

I cannot afford this I am 69 yr old women on limited income, please refund money and cancel I do not know what this is or how its on my card please take it off and refund my money I have no account info on this
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#3634408 Review #3634408 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$75
Preferred solution
Full refund
New Reviewer

Cancel

I didnt know I had this Im 69 yr old lady on limited income I cant afford this I would like my 2 $37.30 that yall have taken from me the last few days thank you
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#3634376 Review #3634376 is a subjective opinion of poster.
Location
Dallas, Texas
Cons
  • Hidden cost scam and deceptive
Loss
$75
Preferred solution
Full refund

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Verified Reviewer New Reviewer

I have paid

Cannot get reports basically anything and I have paid already. They have now cancelled my credit card. They just keep wanting money. Ive called, charges are still pending but cant get anything.

User's recommendation: Stay away.

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#3146474 Review #3146474 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

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Verified Reviewer New Reviewer

I have paid

Cannot get reports basically anything and I have paid already.They keep charging me to the point of they cancelled my credit card.
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#3139674 Review #3139674 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund
New Reviewer

Refund due to nothing was not given to me

Worst ever. They didnt know any information about anyone. I dont kmow whybit says theye best company.
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#2912540 Review #2912540 is a subjective opinion of poster.
Pros
  • Miss lead information
Cons
  • Customer service
  • Lack of information
Loss
$50
Preferred solution
Full refund

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Verified Reviewer New Reviewer

3.5
Update by user Feb 15, 2021

Company fixed the issue and I have been provided with full refund. Apologized for the confusion and issued a refund.

Laura very professional. I will consider going back to them in the future and make sure I cancel the service after I am no longer using it..

Update by user Feb 15, 2021

Feb 10 I received an email from instant support@***.com stating their billing policy. They confirmed my cancellation February 5th and that no further charges would be incurred. As a courtesy they refunded my account in the amount of 111.24 (confirmed 2/11..and is what...

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Resolved
ID
#2408887 Review #2408887 is a subjective opinion of poster.
Service
Instant Checkmate Background Check
Pros
  • Seems to do basically what you expect
Cons
  • Automatic subscription renewal
Loss
$111
Preferred solution
Let the company propose a solution

I need to speak with someone

I never describe to this I need my money back to my account I never ordered this
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#1945291 Review #1945291 is a subjective opinion of poster.
Location
Milton, West Virginia

Seems like robbery to me

1.0
According to instant Checkmate, we ordered a 5 day trial service for $1.00. But it was not a 5 day trial. It was actually a monthly $29.63 subscription which had to be cancelled. We used the service 1 time, but the charges to our credit card began. My husband and I each thought the charge was the others (I know, really stupid). Today, we discovered neither of us knew what the charge was for. We have been charged over $1250 for 1 use of the service. Customer service agreed to refund $355, so actually 1 use of the service cost ONLY around $950. This is unethical. DO NOT USE THIS SERVICE
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#1683842 Review #1683842 is a subjective opinion of poster.
Location
Portland, Oregon
Product
Instant Checkmate Subscription

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Verified Reviewer New Reviewer

I'd never use them again unless its absulotly FREE

After i gave my credit card info. An they charged me .50 They gave me reports on a person i dont know,never met,never heard ofs information 1st- That mans personal info was none of my business. Im thinking about letting him knoe what i know now an what happened. Maybe he will take care of it. Do Not take 1 pennie off my credit card NOT ONE
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#1678232 Review #1678232 is a subjective opinion of poster.
Location
Wichita, Kansas
Reason of review
Problems with payment
New Reviewer

Unwanted pop-ups

I never subscribed to your services. Now I am frequently getting pop-ups from you. How can I get rid of this please ?
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#1657325 Review #1657325 is a subjective opinion of poster.
Reason of review
I am getting unwanted pop ups from Checkmate
Preferred solution
I don't want the pop ups
New Reviewer

Taking money out of my account for years. I would never have signed up for this knowingly!!!

1.0
Ive been going over my statements from the past several years and saw the deductions from my account. I dont have time to cancel right now but am livid!! I never play games on FB and must have been fooled into signibg up???? I am on disability and dont have help with this kind of thing. Going to tey and get my money back.
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#1656809 Review #1656809 is a subjective opinion of poster.
Cons
  • Taking money from my acct didnt sign up for it
  • Overcharged
  • Tricked into monthly billing
Reason of review
Didnt knowingly sign up for this service, cant afford but theyve been taking money out of my account for years
Loss
$3
Preferred solution
Full refund
New Reviewer

Open new account account will not work keeps asking to pay over and over

New account open new account refuses to open keeps trying to charge me again and again
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#1622836 Review #1622836 is a subjective opinion of poster.
Location
Middleburg, Florida
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

I want to ca

5.0
I just wanted to cancel my account with them and they did it for me
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#1619945 Review #1619945 is a subjective opinion of poster.
Location
Salem, Oregon
Service
Instant Checkmate Background Check
New Reviewer

I want my refund

1.0
i searched for a perticular phone number and ino result was found .....and i cancelled my request and i want my refund back
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1 comment
#1866459

I tried just writing just a email to your company about my daughter tablet that was purchased through Amazon I didn't want to make any account with yall so please return my refund for the tablet because it runs to hot and dont last long Thank you

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0 0
ID
#1580705 Review #1580705 is a subjective opinion of poster.
Location
Huntsville, Alabama
Pros
  • Idea
Cons
  • Lack of information bad customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$35
Preferred solution
Full refund
New Reviewer

Canceled yet still billed

1.3
I canceled my subscription over a year ago. We recently moved across the country because the active duty Army assigned my husband to a new duty station. Therefore I decided to do a check of the local bank account I had in that city. Upon review, I noticed that I had been charged numerous times after I had canceled the subscription. I should have been more vigilant. However, I trusted that when I canceled the subscription that Instant Checkmate would honor my request and honor their word. As a military spouse, I have to keep my information correct and up to date. I used the service to do just that. I would like for Instant Checkmate to honor my cancellation and to refund the money they fraudulently took from me and my family. I am giving them the chance to do the right thing first. If they choose not to do so, I will use the resources I have available, JAG.
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#1561494 Review #1561494 is a subjective opinion of poster.
Service
Instant Checkmate Background Check Free Trial
Reason of review
Return, Exchange or Cancellation Policy

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