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Update by user Feb 15, 2021

Company fixed the issue and I have been provided with full refund. Apologized for the confusion and issued a refund.

Laura very professional. I will consider going back to them in the future and make sure I cancel the service after I am no longer using it..

Update by user Feb 15, 2021

Feb 10 I received an email from instant support@***.com stating their billing policy. They confirmed my cancellation February 5th and that no further charges would be incurred. As a courtesy they refunded my account in the amount of 111.24 (confirmed 2/11..and is what...

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Resolved
ID
#2408887 Review #2408887 is a subjective opinion of poster.
Service
Instant Checkmate Background Check
Pros
  • Seems to do basically what you expect
Cons
  • Automatic subscription renewal
Loss
$111
Preferred solution
Let the company propose a solution

I need to speak with someone

I never describe to this I need my money back to my account I never ordered this
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ID
#1945291 Review #1945291 is a subjective opinion of poster.
Location
Milton, West Virginia

Seems like robbery to me

According to instant Checkmate, we ordered a 5 day trial service for $1.00. But it was not a 5 day trial. It was actually a monthly $29.63 subscription which had to be cancelled. We used the service 1 time, but the charges to our credit card began. My husband and I each thought the charge was the others (I know, really stupid). Today, we discovered neither of us knew what the charge was for. We have been charged over $1250 for 1 use of the service. Customer service agreed to refund $355, so actually 1 use of the service cost ONLY around $950. This is unethical. DO NOT USE THIS SERVICE
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ID
#1683842 Review #1683842 is a subjective opinion of poster.
Location
Portland, Oregon
Product
Instant Checkmate Subscription
New Reviewer

I'd never use them again unless its absulotly FREE

After i gave my credit card info. An they charged me .50 They gave me reports on a person i dont know,never met,never heard ofs information 1st- That mans personal info was none of my business. Im thinking about letting him knoe what i know now an what happened. Maybe he will take care of it. Do Not take 1 pennie off my credit card NOT ONE
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ID
#1678232 Review #1678232 is a subjective opinion of poster.
Location
Wichita, Kansas
Reason of review
Problems with payment
New Reviewer

Unwanted pop-ups

I never subscribed to your services. Now I am frequently getting pop-ups from you. How can I get rid of this please ?
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ID
#1657325 Review #1657325 is a subjective opinion of poster.
Reason of review
I am getting unwanted pop ups from Checkmate
Preferred solution
I don't want the pop ups
New Reviewer

Taking money out of my account for years. I would never have signed up for this knowingly!!!

Ive been going over my statements from the past several years and saw the deductions from my account. I dont have time to cancel right now but am livid!! I never play games on FB and must have been fooled into signibg up???? I am on disability and dont have help with this kind of thing. Going to tey and get my money back.
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ID
#1656809 Review #1656809 is a subjective opinion of poster.
Cons
  • Overcharged
  • Tricked into monthly billing
  • Taking money from my acct didnt sign up for it
Reason of review
Didnt knowingly sign up for this service, cant afford but theyve been taking money out of my account for years
Loss
$3
Preferred solution
Full refund
New Reviewer

Open new account account will not work keeps asking to pay over and over

New account open new account refuses to open keeps trying to charge me again and again
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ID
#1622836 Review #1622836 is a subjective opinion of poster.
Location
Middleburg, Florida
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

I want to ca

I just wanted to cancel my account with them and they did it for me
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ID
#1619945 Review #1619945 is a subjective opinion of poster.
Location
Salem, Oregon
Service
Instant Checkmate Background Check
New Reviewer

I want my refund

i searched for a perticular phone number and ino result was found .....and i cancelled my request and i want my refund back
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1 comment
#1866459

I tried just writing just a email to your company about my daughter tablet that was purchased through Amazon I didn't want to make any account with yall so please return my refund for the tablet because it runs to hot and dont last long Thank you

ID
#1580705 Review #1580705 is a subjective opinion of poster.
Location
Huntsville, Alabama
Pros
  • Idea
Cons
  • Lack of information bad customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$35
Preferred solution
Full refund
New Reviewer

Canceled yet still billed

I canceled my subscription over a year ago. We recently moved across the country because the active duty Army assigned my husband to a new duty station. Therefore I decided to do a check of the local bank account I had in that city. Upon review, I noticed that I had been charged numerous times after I had canceled the subscription. I should have been more vigilant. However, I trusted that when I canceled the subscription that Instant Checkmate would honor my request and honor their word. As a military spouse, I have to keep my information correct and up to date. I used the service to do just that. I would like for Instant Checkmate to honor my cancellation and to refund the money they fraudulently took from me and my family. I am giving them the chance to do the right thing first. If they choose not to do so, I will use the resources I have available, JAG.
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ID
#1561494 Review #1561494 is a subjective opinion of poster.
Service
Instant Checkmate Background Check Free Trial
Reason of review
Return, Exchange or Cancellation Policy

They suck!

I abandoned a phone number check from them and now Im getting push notifications from them. This company is a scourge to society.
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ID
#1507570 Review #1507570 is a subjective opinion of poster.
Service
Instant Checkmate Phone Number Lookup

Account

do I have an account with you? At mylife.com it says congratulations for becoming a member, but when I called Matt your representative he said that he could not find an account. I called my credit card company which said that I had been charged twice for $1today from My Life. Can you help me?
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ID
#1483917 Review #1483917 is a subjective opinion of poster.
New Reviewer

Bad people in checkmate offices

I was charged and was offered free membership also...am in contact with the company used to put my money to pay..sad you are so awful...I was looking for my family. you ied and cheated put that on your checkmate! I am saying to my benefit cancel. NOW...OR I HAVE TO FILE LAWSUIT I CAN WIN! I HAVE ADA BEHIND ME AND I HAVE EVIDENCE SO DAMAGES? $5,000,000. DO A REFUND OF 2 CHARGES NOT PERMITTED SO BYE BYE AND I HAVE ALL THE TIME IN THE WORLD AND AM DISABLED AS WELL ELDERLY NOT IGNORANT THOUGH. TAMMIE KARKEET
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ID
#1442888 Review #1442888 is a subjective opinion of poster.
Location
Ocala, Florida
Service
Instant Checkmate Background Check
Reason of review
Pricing issue
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Instantcheckmate bad experience - waiting for refund

Update by user Sep 07, 2018

they have refunded my money

Original review posted by user Aug 08, 2018
I am in Canada. This is no use to me. Why offer this in the first place. Why so long for a refund? I cancelled this immediately and still do not have my money back. I need some assistance with this. Has anyone else had a bad experience with this company? I have been charged almost $35.00 U. S. dollars that I now want back. This is a complete waste of my money and they are pretty good at grabbing your cash but not so good at giving it back upon request. Why is that anyway? I would really wish they would give me my money back in a timely manner right now instead of waiting for two weeks or longer - who knows!!
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1 comment
#1535083

yes

ID
#1324080 Review #1324080 is a subjective opinion of poster.
Product
Instant Checkmate Website
Cons
  • Lack of a refund
  • Recurring charge
Reason of review
Return, Exchange or Cancellation Policy
Loss
$35
Preferred solution
Full refund

Scam by crooks

i dont know how they got my bank info and charged me 34$, just glad I caught it. How are companies like this in business? Cant the police arrest them??? im reporting them tomorrow, hopefully can help put them out of business. Crooks {{Redacted}}
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1 comment
#1535084

you aRE RIGHT

ID
#1275759 Review #1275759 is a subjective opinion of poster.
Reason of review
Problems with payment

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